· Job Responsibilities
· Helping to develop and implement customer service policies in an organization
· Finding ways to measure customer satisfaction and improve services
· Managing a team of customer service staff
· Handling inquiries from customers.
· Involvement in staff recruitment and appraisals
· Training staff to deliver a high standard of customer service
· Leading or supervising a team of customer service staff
· Learning about your organization’s products or services and keeping up to date with changes
· Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
· Excellent verbal and written communication skills
· The ability to maintain calm under pressure
· Efficiency and organizational skills
· Administrative skills
· Knowledge of call center environment will be a plus
· Technical skills in IT industry will also be a plus