Customer Service Representative

Private Hire Outsource (SMC) Pvt Ltd Unverified

Multiple Cities, Pakistan

Posted Jan 11, 2021 188 views

PKR. 30,000 - 50,000/Month

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Job Description

Private Hire Outsource is based in Rawalpindi and is hiring experienced Inbound Customer Service Representatives (CSRs)/ Operators to work for a Taxi Company based in the United Kingdom.

Job responsibilities include ;

  • Answering Inbound calls.
  • Taking the airport and local taxi bookings.
  • Booking over the phone, email or online and input data accurately into the software provided by the clients.
  • Providing a price quotation to the customers.
  • Responding to emails and live chat inquiries as required.
  • Deal with queries related to the company and bookings.
  • Create a positive brand image in front of the customers.
  • Respond to client inquiries promptly and professionally.
  • Liaise with clients, colleagues & drivers, and always working for the best interest of the company.
  • Dispatch and distribute jobs in time and according to the company's procedure.
  • Punctual, reliable and responsible as per shift requirements.
  • Organized execution of daily tasks assigned by the company.

Requirements for the job ;

  • UK returnees would be preffered.
  • Fluent English speaking and writing skills required. (Preferably British English)
  • People with previous experience of a Taxi Cab Campaign will be preferred.
  • Excellent skills in Customer Management.
  • Decent know-how of Taxi booking software. 
  • Ability to multi-task and problem solving approach.
  • Knows Taxi dispatching.
  • Shift timings are rotating and you are expected to work on a ROTA.


Agents will be trained for a minimum of 03 days. Training session could be extended subject to Trainer feedback and evaluation.

(Specifically looking for experienced Taxi Dispatchers).

Job Details

Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Less than 1 Year - 3 Years
Apply Before:
Feb 08, 2021
Posting Date:
Jan 11, 2021
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Private Hire Outsource (SMC) Pvt Ltd

Call Center · 11-50 employees - Islamabad, Rawalpindi

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