Virtual Assistant - Amazon

Pro Events Australia Unverified

Multiple Cities, Pakistan

Posted Mar 04, 2021 1032 views

PKR. 40,000 - 125,000/Month

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Job Description

Our company is seeking an experienced Virtual Assistant for our Amazon UK store who can generate sales and close leads. The ideal candidate will be required to be creative and possess relevant experience with social media marketing and handling customer inquiries. 

A proven track of relevant experience is essential. The successful candidate should also be detail-focused and committed to meeting deadlines with a strong command of the English language (speaking, writing, listening, and reading). Only candidates with relevant e-commerce product research, FBA sales, customer services, inventory management, administrative, and marketing tasks will be entertained. 

Responsibilities include:

Research and Sourcing  

  • Online Research – researching items in various marketplaces and purchasing products or creating a database of products with high profitability.

  • Competitor Research – researching competitor products, promotions, marketing strategies, and pricing and generating reports based on gathered data.

  • Wholesale Sourcing – researching wholesalers who can provide high-quality but profitable products to add to inventory or replace existing products.

  • Product Sourcing – looking for trending products to improve the store offerings by different measurements i.e, sales, Rank, Reviews, Stock changing.

  • Supplier Research – researching reputable suppliers who can give a good price for quality products.

  • Product Research – conducting online product research for the product development team or to improve product marketability.

  • Discount Research – researching promo and discount ideas for marketing.

  • Promotions Management – managing promotions to ensure a high ROI.

Account Management

  • Product Review Monitoring – involves checking product reviews constantly to ensure a high product rating and flagging fake reviews for removal. You may do this manually or use one of the review monitoring tools.

  • Feedback Management – involves monitoring customer feedback and relaying them to the correct stakeholders to improve products and customer experience.

  • Amazon A+ Content / EBC Pages – creating Amazon A+ content and Amazon Enhanced Brand Content which includes multimedia like videos, interactive widgets, and other visually rich content.

  • Customer Service – helping customers with their orders, shipping, and other questions through chat, phone, or email. 

  • Performance Metrics Tracking – tracking important store and customer data such as customer retention, revenue, average order value, and more.

  • Generating Reports – generating comprehensive but easy-to-read reports from the performance metrics.

  • Email Autoresponder Setup – setting up automated emails for typical customer transactions such as order placement, account signup, and more.

  • Account Reinstatement – getting Amazon marketplace account reinstated in case of account suspension.

  • Conversion Tracking – setting up and tracking conversions or sales on the online store.

Inventory & Orders

  • Order Refund Tracking – making sure that the order refund requests are valid and that valid refund requests are fulfilled.

  • Shipment Refund Tracking – ensuring that failed shipments are refunded accordingly.

  • Product Procurement – involves selecting the best vendors and suppliers, arranging terms of payment and managing purchase requests.

  • Logistics Coordination – coordinating the movement of inventory, and when applicable, materials or equipment, between supplier, store, storage, and warehouses.

  • FBA Management – managing and categorizing the Fulfillment by Amazon (FBA) items.

  • Supplier Coordination – coordinating with suppliers for materials or store inventory.

Listing Research and Management

  • Multi-Variation Listings – ensuring that the listings have the correct attributes for a smoother customer experience during product selection and checkout.

  • Product Price Monitoring – extract or monitor data from competitors to ensure that product prices remain highly competitive but profitable.

  • Listing Enhancements – improving listing content, images, and other variables for better ranking and marketability.

  • Product Title / Description – creating product titles and descriptions that are informative and catchy enough to entice customers to purchase products.

  • Product Listing Monitoring – monitoring important and potentially harmful product listing issues to avoid blocked and inactive listings.

  • Keyword Research – researching the right keywords to target (what potential customers search for) to improve product descriptions.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Apr 05, 2021
Posting Date:
Mar 04, 2021
Show fewer details Read full job description

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Pro Events Australia

Information Technology · 51-100 employees - Islamabad, Karachi, Lahore

Software Development and Smart City Solutions

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