BPO Team Lead

Pro Global Private Limited Unverified

Islamabad , Pakistan

Posted Nov 04, 2021 70 views

PKR. 60,000 - 80,000/Month

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Job Description

  • Must have 4 to 5 years of experience working in a Managerial Role
  • Accomplishes department objectives by managing staff; planning and evaluating department activities.
  • Ensures a safe and secure work environment
  • Develops personal growth opportunities.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
  • Coaches, counsels, and disciplines employees.
  • Develops, coordinates, and enforces systems, KPI's, procedures, and productivity standards.
  • Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
  • Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
  • Accomplishes financial objectives by forecasting requirements by analyzing variances, and initiating corrective actions.
  • Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and clients' service problems, and recommending system improvements.
  • Contributes to team effort by accomplishing related results as needed.
  • Prior experience of working in a target-based environment is a must
  • Should be able to manage a team of 10 people

Perks:

  • Market Competitive Salary,
  • 5 days Job
  • Self Medical Insurance
  • Incentive & Bonuses
  • EOBI
  • Provident Fund and
  • Complimentary Transport Service

Job Details

Industry:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Dec 05, 2021
Posting Date:
Nov 04, 2021
Show fewer details Read full job description

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Pro Global Private Limited

Services · 11-50 employees - Islamabad

p./p

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