Product Operations Specialist

Careem is on a mission to create the Everything App for the Middle East, simplifying how people move, order food and groceries, manage payments, and more. Since 2012, the company has empowered over 2.5 million Captains and served more than 70 million customers across 70+ cities in 10 countries, from Morocco to Pakistan. As Careem embraces its next chapter powered by AI, Careem Grocery—a new and dynamic vertical—is transforming grocery, pharmacy, and retail shopping experiences. Within this innovative startup-within-a-startup environment, we are looking for a motivated and detail-oriented Merchandising & Product Operations Specialist to take ownership of the in-app storefront experience. This role involves close collaboration with cross-functional teams to deliver a seamless, engaging, and conversion-driven user journey while ensuring operational excellence and effective merchandising execution.

Key Responsibilities

- Manage the in-app storefront, including the homepage, category landing pages, carousels, and other prime real estate, ensuring timely and accurate content configuration using merchandising tools.
- Develop, implement, and continuously refine merchandising strategies that align with business goals and customer insights.
- Oversee promotional plans and merchandising calendars to ensure smooth and timely campaign rollouts.
- Analyze user behavior, product performance, and merchandising metrics to drive data-informed improvements that enhance product discovery, engagement, and conversion rates.
- Monitor post-launch performance and iterate strategies to scale successful initiatives based on analytical insights.
- Collaborate closely with Category Management, Marketing, Catalog, and Design teams to coordinate campaigns and product launches.
- Serve as a liaison between Growth, Category, and Product teams to maintain alignment on merchandising and product content updates.
- Lead the configuration and synchronization of in-app content to ensure consistency across platforms.
- Identify inefficiencies in merchandising tools and processes, driving continuous optimization efforts.
- Independently manage multiple projects, including campaign setups and product releases, while ensuring effective cross-functional coordination.
- Create and maintain documentation and standard operating procedures (SOPs) for merchandising workflows and content governance.
- Utilize customer feedback and market research to uncover new merchandising opportunities and improve app usability and discoverability.

Required Qualifications

- Experience working in e-commerce or retail environments.
- Basic coding skills to support content configuration and troubleshoot merchandising tools efficiently.
- Strong communication skills to collaborate effectively and share feedback across teams.
- Analytical mindset with the ability to interpret data and extract actionable insights for ongoing improvement.
- Excellent project management and organizational skills to juggle multiple initiatives, prioritize tasks, and meet deadlines.
- Proactive problem-solving abilities with attention to detail in monitoring performance and executing processes.
- Customer-focused approach aimed at enhancing user satisfaction through product features.
- Understanding of quality assurance processes to maintain high standards and ensure timely resolution of issues.
- Commitment to continuous learning and staying current with industry trends, emerging technologies, and best practices in product management and operations.

Preferred Qualifications and Benefits

Careem offers a vibrant and inclusive work environment where employees can make a meaningful impact while advancing their careers. Full-time team members enjoy a flexible work schedule with four days in the office and one remote day per week, plus the option to work remotely from any country for up to 30 days annually. The company supports work-life balance with unlimited vacation days. Additional benefits include comprehensive healthcare coverage and fitness reimbursements for gym memberships, health clubs, and training classes. Joining Careem means becoming part of a community of inspiring professionals dedicated to creating regional impact and unlocking untapped potential.

This position is based in Karachi, Pakistan, providing a unique opportunity to contribute to a pioneering grocery platform within a leading regional tech company driven by innovation and AI.