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Client Service Executive

We are looking for an experienced Client Service Executive to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their Manage project costs, budgets and client expectations Anticipate and make recommendations for client needs.

Be exceptionally responsive to all client requests.Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients
Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.
Work with creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new technology.
Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.

Duties

Receive, coordinate & assign existing customer requests through Support Desk.
Preparing estimates
Creating project dockets including budgets, timelines, creative briefs, project folders
Quality assurance including proof reading and ensuring that all work presented to our clients meets their specifications and brand mandates
Managing budgets and timeline
Generating and presenting change orders
Providing clients with timely updates and status
Updating all project statuses throughout the day – and before leaving work at the end of the day
Review and preparation of invoices
Attending all staff briefings and project status check-ins each morning

Skills

Conservation Awareness HR Values Quality Assurance Organisational Skills excellent phone skills etiquette

Job Details

Industry:

Services

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Gulberg, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Experience:

2 Years - 13 Years

Apply Before:

Sep 18, 2018

Posting Date:

Aug 17, 2018

Professional Brains

Services · 201-300 employees - Lahore

Professional Brains

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