We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their
Manage project costs, budgets and client expectations
Anticipate and make recommendations for client needs.
Be exceptionally responsive to all client requests.
Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients
Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.
Work with creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new technology.
Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.
Receive, coordinate & assign existing customer requests through Support Desk.
Creating project dockets including budgets, timelines, creative briefs, project folders
Quality assurance including proof reading and ensuring that all work presented to our clients meets their specifications and brand mandates
Managing budgets and timeline
Generating and presenting change orders
Providing clients with timely updates and status
Updating all project statuses throughout the day – and before leaving work at the end of the day
Review and preparation of invoices
Attending all staff briefings and project status check-ins each morning