• Responsible for greetings and welcoming guests, receiving and delivering all incoming and outgoing emails, answering all calls and directing as needed, process check-in and check-out.
  • Room & business center reservations, assistance in pre-registration, and cancelations as per policy.
  • Duty Rosters/Shift Management.
  • Overseeing Booking Portals & Departmental Logs.
  • Ensuring that FDOs and Shift In charge observe Punctuality, Grooming Standards, Follow Communication (Spoken + Verbal) guidelines.
  • Staff Training & Mock Tests
  • Cash handling, posting charges to guest accounts, raising paid out's, and currency exchange as/when necessary as per policies and procedures.
  • Writes and initials the pass-on log book for daily shifts.
  • Checks cleanliness of lobby and public areas, lights, as well as front office staff in proper and orderly appearance and behavior.
  • Use suggestive selling techniques and promote other high-end services of the hotel.
  • Coordinates requests for complaints and repair work.
  • Complete command of all Safety and Emergency procedures; is aware of accident prevention policies/SOPs.


  • Bachelors

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Human Resources
Job Location:
Gulberg 3, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Feb 24, 2023
Posting Date:
Jan 24, 2023

Work Environment

Supervisor’s gender:
Percentage of female coworkers:

Professional Employers (Pvt) Ltd

Recruitment / Employment Firms · 51-100 employees - Lahore

PEOPLE delivers business, strategic and human capital solutions, which give a new life to your business and take your organization to a new growth trajectory. Our unique approach helps ensure that all levels of the organization work together to create an innovative, talent-powered organization, cutting out redundancies, ultimately helping our clients to achieve excellence in what they do.

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