Posted Oct 18, 2022 459 views
Responsibilities
- Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems
- Industry-specific certification in relevant computer languages or software may be required 1-3 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
- Accept constructive criticism and customer feedback regarding their experience with software or IT services.
- Extensive experience working with different operating systems including Windows and Network.
- Ability to prioritize and manage several milestones and projects efficiently
- Professional written and interpersonal skills are essential when communicating with customers and clients. Experience installing and configuring computer systems and applications for a large company.
- Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction with Good Communication
Qualification & Experience
- Bachelor's degree or above in Computer Science, Information Technology or related disciplines
- For L1 engineer, 1~3 years of experience in System administration.
Knowledge & Skills
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manualsHands-on experience in managing web servers (Apache, Tomcat, JBoss).
- Good working knowledge of implementation of SSL Certificates
- Strong knowledge of performance management and capacity planning
- ITIL Knowledge (Incident /Problem /Change Management)
- Experience in scripting bash, Perl, or Python, etc.
Skills
Job Details
Diversity Inclusion:
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Professional Employers (Pvt) Ltd
PEOPLE delivers business, strategic and human capital solutions, which give a new life to your business and take your organization to a new growth trajectory. Our unique approach helps ensure that all levels of the organization work together to create an innovative, talent-powered organization, cutting out redundancies, ultimately helping our clients to achieve excellence in what they do.
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