Posted Jun 29, 2019
- Provide first level contact and problem resolution for all users with hardware, software, and applications.
- Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
- Firewall activation, SSL, Systems networking, Servers operation etc
- Develop and maintain strong customer focused relationships with key stakeholders and decision makers.
- Day-to-day management and administration of district servers & network resources.
- Management and tracking of technology assets.
- Mobility device configuration and support.
- Daily management of data back-up systems.
- Provide accurate and timely logging of problems and resolution for problems
- Strong decision making
SKILLS AND EXPERIENCE
- 3 years of relevant experience in a system support role.
- degree in computer technology or a related discipline from a recognized postsecondary institution.
- Effective written and verbal communication skills.
- Ability to think logically, analytically, and constructively express ideas and concepts.
- Intermediate problem solving and troubleshooting skills.
- Basic understanding of how networking, server OS, and virtualization work together.
- Proven ability to work under pressure and escalate as required.
- Ability to work effectively and collaboratively in a team environment and with employees at all levels/disciplines of the organization.
EDUCATION AND OTHER REQUIREMENTS
- Ability to work well as part of a team or by yourself, sometimes against tight deadlines.
- Keenly interested in emerging technologies and the digital environment
Skills
Job Details
Professional Employers (Pvt) Ltd
PEOPLE delivers business, strategic and human capital solutions, which give a new life to your business and take your organization to a new growth trajectory. Our unique approach helps ensure that all levels of the organization work together to create an innovative, talent-powered organization, cutting out redundancies, ultimately helping our clients to achieve excellence in what they do.
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