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Job Description

We are looking for a  Executive Technical Support for our Head Office Lahore.

  Job Role and Duties:  

  • Respond to customer inquires as a first line support agent and assist in troubleshooting and resolving their challenges.
  • Resolve issues related to infrastructure, People-i Suite or integrated 3rd party application or guide end user for self help.
  • Identify and escalate key support and product issues to team lead.
  • Compile detailed reports listing request and steps taken to resolve them including specific dates and individuals involved from different departments.
  • Assist managment in creating training materials pertaining to application configuration and usage.
  • Assist Management in resolving websites and related issues.
  • Assist management in user experience improvement tasks.
  • Assist management in searching & shortlisting training videos from different learning platforms i.e. lynda, udemy and youtube.
  • Organize and file documentation pertaining to software licenses and assit management in alternative research activities.
  • Assist management in People-i screens designing activities.
  • Minimum 3 to 5 years experience.
  • Bachelor in computer science/BIT/BSIT or equivalent. 
  • Strong verbal and written communication.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
22 - 30 Years
Minimum Education:
Degree Title:
Computer Science / IT
Career Level:
Experienced Professional
3 Years - 5 Years (Experienced Professional)
Apply Before:
Aug 15, 2021
Posting Date:
Jul 14, 2021
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Professional Employers (Pvt) Ltd

Recruitment / Employment Firms · 51-100 employees - Lahore

ppPEOPLE™ delivers business, strategic and human capital solutions, which give a new life to your business and take your organization to a new growth trajectory. Our unique approach helps ensure that all levels of the organization work together to create an innovative, talent-powered organization, c ...Read More

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