Apply For This Job

Close
or

Job Description

Customer Support Officer for US Clients

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports

Job Details

Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelor (14 Years)
Career Level:
Entry Level
Experience:
2 Years - 4 Years
Apply Before:
Dec 16, 2018
Posting Date:
Nov 16, 2018
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Progos Tech

Information Technology · 51-100 employees - Islamabad

pPROGOSTECH is a Digital Agency that delivers quality. The main areas of focus includes E-Commerce Development, Search and Social Media, Mobile Apps, Enterprise Application, Electronic Cigarette and Business Development. We put our heads together to build you brilliant websites, notable social prese ...Read More

Similar Job Titles

Customer Support Specialist

Ibex, Karachi, Pakistan
Posted Dec 06, 2018

L1 Customer Support Engineer

Posted Dec 10, 2018

Inbound Customer Support Officer

Elegancy Online, Multiple Cities, Pakistan
Posted Nov 22, 2018

Customer Support Specialist

GKHAIR (SMC-Private) Limited, Islamabad, Pakistan
Posted Dec 14, 2018
View All