Posted Feb 01, 2019
Programmers Force is a Fintech development company that develops applications for large financial institutes around the world. We are the first Artificial Intelligence development Company of Pakistan. Currently our products are being used at a global level, particularly EU. We take pride in developing alternative finance applications and our own machine-learning-based fraud prediction system to minimize charge backs merchants facing online. Programmers Force has topped diversified software competitions held at global level and possess substantial talent at workplace.
We are looking for a Customer Support Representative to provide technical support to users in an efficient and accurate manner. You will be considered the firm’s front liner and you will solve basic technical problems and provide support all assigned areas
Skills & Requirements:
- Excellent English writing skills
- Ability to explain functions and procedures of software products to international clients
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Coordinating with technical team and potential customers to understand the product in hand and market needs.
Must have:
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Good communication and presentation skills
- Appealing writing skills (will be asked to create content regarding product marketing)
- Experience in working as part of a team
- Ability to adapt and learn new technologies
- BS degree or equivalent.
Perks
- 25 paid holidays yearly
- Lunch provided.
- EOBI Facility.
- Medical Insurance.
- Life Insurance.
- Flexible Working Hours.
- Payment for Overtime.
- Enjoy your weekend, we work on weekdays only!
- Indoor Gaming - Perfect balance between work and play.
- Personal Growth - Learn the best from the best.
- Opportunity to engage in local and international trips.
- Performance based Bonuses.
- Performance based salary increment and promotion.
Job Details
Programmers Force
Programmers Force is a FinTech Software Development company that develops applications for large scale financial institutions around the world. With us, you’ll get to work in multiple frameworks and learn to make them intelligent using machine learning. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support various industries in their day to day business challenges. You’ll get to work with tech geeks whose expertise include Artificial Intelligence (AI) based software, Application Programming Interface (API) development and Integration, FinTech Solutions, Enterprise Applications, Mobile App Development and Big Data Processing. With a versatile and experienced workforce, we are dedicated to introduce modern business solutions to help global businesses increase profitability and drive ahead of their competitors. From web developers, project managers, UI/UX designers to system architects, we have people who are talented, skilled and have expertise in a diverse range of competencies. We are on the hunt for candidates with technical expertise and skills required to develop and design efficient system software and applications. If you think you’ll be a good fit for our company, apply away! Programmers Force is an equal opportunity employer. We provide lucrative benefits to our employees, which include 25 paid holidays yearly, lunch, EOBI facility, flexible working hours, payment for overtime hours, indoor gaming, local and international trips, performance based bonuses, increments and promotions. We look forward to welcome you as a part of our team!
What is your Competitive Advantage?
Similar Job Titles
Customer Support Representative (CSR)
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
