Posted Oct 16, 2017 7 views
Operations & Support Department: The department operates with an entrepreneurial spirit, providing best in class IP-TDM Voice, Contact Center applications with other telephony solutions to their prestigious customers: allowing new ideas, strategies and execution plans to be heard amongst peers and put in practice.
Role Description:
As a Team Member, the Engineer Operations & Support will play a key role in the installation, configuration & support for our customers. This includes implementations & integrations; mentoring junior staff; process improvement and other related engineering duties as required. The Engineer Operations & Support may employ a variety of telephony products and related technologies, typically with a focus on Avaya Aura components and Cisco Technologies.
Key Accountabilities:
As a Team Member, actively participate in the maintenance & support of telephony products.
Provide level 2 support for existing customers and related products.
Complete Avaya PABX installations in given time period
Call Center and PABX PM activities
Attend all issues and complains
Co-ordination with customers as per instructions of Team Lead
Troubleshooting critical issues
Checking daily emails and responding on support accordingly
Provide level 2 support to junior team members
Keeping the team members updated regarding issues and plans
Operations & Support Role
Routing engineers to complains raised by customers
Support and maintain:
o Avaya Aura CM/Elite
o Communication Server 1000
o System & Session Manager
o CMS
o Avaya Aura Contact Center
o Experience Portal
o Workforce Optimization
Job Details
Pronet (Private) Limited
Telecommunication Company
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