Posted Oct 16, 2017 1 views
Operations & Support Department: The department operates with an entrepreneurial spirit, providing best in class IP-TDM Voice, Contact Center applications with other telephony solutions to their prestigious customers: allowing new ideas, strategies and execution plans to be heard amongst peers and put in practice.
Role Description:
As a Team Member, the Manager Operations & Support will play a key role in the installation, configuration & support for our customers. This includes implementations & integrations; mentoring junior staff; process improvement and other related engineering duties as required. The Manager Operations & Support may employ a variety of telephony products and related technologies, typically with a focus on Avaya Aura components and Cisco Technologies.
Key Accountabilities:
As a Team Member, actively participate in the installation, configuration, and testing of voice solutions.
Adhere to methodologies for change control, release and validation.
Provide level 3 support for existing customers and related products.
Manage routine Avaya helpdesk proper resolution over voice or assigned ticket
After completion of ticket, take acknowledge from customer for closing the ticket.
Monitor customer Support Help desk and their queries.
Manage Operations & Support Team
Train junior team new features & implementation on customer system
Take initial interviews of new team members and forward to management.
Train Customer and end users for feature implemented
Attend meeting with Sales/Presales Team for customer requirement
Provide assistance to Project Manager for implementation Plan of solution
Operations & Support Role
Routing engineers to complains raised by customers
Install, Configure and maintain:
o Avaya Aura CM/Elite
o Communication Server 1000
o System & Session Manager
o CMS
o Avaya Aura Contact Center
o Experience Portal
o Workforce Optimization
Telephony systems integration
Job Details
Pronet (Private) Limited
Telecommunication Company
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