Posted Oct 14, 2021 36 views
WHO WE ARE
PTCL is a Leading Telecom Company of Pakistan, serving its customer base all across the country. With a mission to revolutionize the Telecom Industry, PTCL is providing the largest Integrated Information Communication & Technology (ICT) services in Pakistan.
PTCL provides a growth & development driven culture with dynamic learning opportunities to its employees which enables them to broaden their horizon and develop as true professionals. We are an equal opportunity employer where diversity and inclusion is foundational to how we operate. Our Corporate Values “We Care, We Put Customer First, We Work as One Team, We Embrace Change” are embedded in company culture resulting in a cohesive team environment, guaranteeing success of the organization and development of its employees.
RESPONSIBILITIES
- Provide 24x7 support to managed services Customer
- To ensure SLA compliance for all MS customers.
- To ensure pro-active monitoring for all MS customers
- Proper Assignment of trouble tickets to concern Field Coordinators.
- Maintenance of customer's network & POCs database
- To maintain close coordination with all WAN/network owners within PTCL for prioritized complaint resolution.
- Perform Level 2 trouble-shooting.
- Manage Routing & switching of Customer networks.
- Timely addition of sites in NMS, co-ordination and strong follow up with concerned teams
- Excellent MS Word, Excel, Power Point, Visio skills for reporting
- To follow-up and ensure timely resolution of any concerns without affecting service deliveries.
ELIGIBILITY CRITERIA:
Qualification:
- Professional degree in Engineering (Electrical, Electronics, IT, or Networking) from a reputable HEC recognized institute.
Experience:
- 1 - 2 years or more relevant work experience in Telecom sector with operator or vendor.
Certifications:
- Certifications like Cisco Certified Network Associate (CCNA)/ Juniper Networks Certified Internet Associate (JNCIA)/Huawei Certified Network Associate (HCNA)/Network Security Associate Essentials (NSE-1&2) would be a plus
Job Details
PTCL Group
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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