Posted Apr 10, 2018 8 views
Responsiblitie
- Overall responsible for L2 operations and support L1
- Work within operational framework at Level 2 with compliance to Business operational requirements and industry best practices for above mentioned areas in OSS domain.
- Assuring 24x7 service availability and performance as per agreed SLA’s
- Proactive operational monitoring for critical business services and platforms.
- Performing UAT’s & deployments according to release plans.
- Effective coordination and communication with internal and external stake holders to achieve organizational objectives.
- Experience is dealing with Level 3 support through both Vendor and internal teams.
- Knowledge and Expertise in Telecom B/OSS
- Capacity building of the teams.
Required Skills:
- Hands on experience in operations for OSS/BSS stack in large scale telecom organizations.
- Good Communication Skills and team player
- Hand’s on experience on CRM/provisioning/Integration support
- CRM (Siebel), Support experience, knowledge of software development life cycle.
Education
- Advanced degree in IT
Experience
- Extensive Experience in relevant Field
Grade:
- Equivalent to BPS-17
Skills
Job Details
PTCL Group
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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