Posted Oct 20, 2020 7 views
WHO WE ARE:
PTCL is a Leading Telecom Company of Pakistan, serving its customer base all across the country. With a mission to revolutionize the Telecom Industry, PTCL is providing the largest Integrated Information Communication & Technology (ICT) services in Pakistan.
PTCL provides a growth & development driven culture with dynamic learning opportunities to its employees which enables them to broaden their horizon and develop as true professionals. We are an equal opportunity employer where diversity and inclusion is foundational to how we operate. Our Corporate Values “We Care, We Put Customer First, We Work as One Team, We Embrace Change” are embedded in company culture resulting in a cohesive team environment, guaranteeing success of the organization and development of its employees.
MAJOR RESPONSIBILITIES:
Oversee customer communication operations
- Monitor & keep track of customer communication performance & KPIs.
- Conduct periodic quality checks on customer communication and suggest improvements.
- Coordinate with relevant stakeholders for improved & efficient customer communication.
- Take required action on customer feedback.
- Implement customer communication policies and rules at all available communication inventory.
- Suggest policies & procedures for better customer communication experience.
- Handle customer feedback in a timely fashion.
- Ensure correct and timely information to customers.
- Use appropriate communication inventory to reach customers.
- Follow up with relevant stakeholders for improved customer communication.
- Provide timely reports regarding customer feedback.
Training to customer communication team
- Establish strong feedback channels.
- Monitor and evaluate reporting employees.
Job Details
PTCL Group
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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