Posted Dec 02, 2019 10 views
JOB OVERVIEW
AM NOC BB Services is responsible for continuous follow-up with backend technical teams to resolve issues.
MAJOR RESPONSIBILITIES
- Timely submission of routine and customized reports.
- Accelerate automation and manual configurations.
- Speedy BB and IPTV faults rectifications.
- Handle BB and IPTV fault’s SRs effectively.
- To reduce SRs handling time.
- To support CPEIs via 1212 on-call support to whole region.
- Continuous follow-up with backend technical teams to resolve issues.
- Skill Development of BB support teams to handle critical issue efficiently.
- Speedy deployment of BB and IPTV orders.
- SD team output maximization by administrative controls and fair governance.
Monitor Alarms
- 24 x 7 Alarm & Fault Monitoring in NMS / EMS and Escalating to Concerns through Email, SMS and Trouble Ticketing systems.
Coordinate with O&M
- Coordination with other O&M and interconnect partners, Vendors & MM&BB, Transmission and Business Team.
- Any Other Projects Assigned by the Supervisor.
QUALIFICATIONS/COMPETENCIES
Competencies:
- Accepts direction
- Learns quickly
- Delivers quality work
- Supports co-workers
- Exhibits PTCL core values
Education: Advanced Degree in Engineering
Expertise: 1 year of Experience in Technology domain
Other skills:
- Team Work
- Negotiation Skills
- Time and Meeting Management
- Excellent communication skills
Job Details
PTCL Group
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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