Posted Aug 12, 2020 13 views
AM Social Media will be responsible to Monitor customer issues and transaction handling of the Responsible to maintain Service Level at Emails, Social Coaching employees on content creation and best Managing workforce, staff scheduling and capacity Working with other customer support teams to ensure Leverage social media monitoring to escalate the voice Drive process improvement across multiple areas Manage various teams with diverse operational goals and Execute planning and goal setting associated with Reporting & Analysis of Daily, Weekly & Monthly Interpret, study and extract useful conclusions for Work with internal support teams to collect, track and Work towards the development and deployment of modern SocialJOB OVERVIEW
manage Digital Support Channels that will include addressing customer
queries/complaints, maintaining Service Level, and oversee customer service
across our Digital Platforms such as Web Chat, Email, Social Media Pages.
team members.
Media, and Web chat.
practices.
planning.
quick and high-quality of support
of the customer
including workflow, operational procedures and training.
functions.
increasing utilization of Digital On-boarding new employees and train them on
the required expertise and skill set.
performance.
decision making from the reports.
manage bugs and support issues.
Media Management Tools.
Job Details
PTCL Group
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
What is your Competitive Advantage?
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
