Posted Feb 10, 2017
Responsibilities
- Research, evaluate and propose new voice related technologies and solutions
- Coordinate the installation and testing of telecommunication hardware and software
- Ensure processes and procedures are in place to support the development of new technology and services; initiate knowledge transfer to the team
- Monitor switches, trunks, licenses and voicemail capacities and creates reports, evaluate findings and recommend changes to management as appropriate
- Coordinate modifications, repairs and preventative maintenance on telecommunication equipment and adjunct or related systems; determine schedules, monitor progress and track completion
- Troubleshoot problems quickly to determine the appropriate resolution path, server as technical consultant to identify needs and determine solution; provide cost estimates; recommend preferred solution to stakeholders
- Provide technical escalation and assistance to the team; collaborate with vendors to resolve issues as appropriate; monitor vendor services and performance and recommend changes as appropriate
- Develop business continuity and disaster recovery plans and assist with the annual test of such plans
- Develop and maintain required product knowledge and technical skills
- Develop and sustain a method to maintain the telephony hardware/software
- Perform miscellaneous job-related duties as assigned
Qualifications
- Bachelor’s Degree required
- 1-3 years of related Telecom experience required
- CTP (Convergence Technologies Professional) certification or Avaya/Network Plus equivalent preferred
- Vendor certification a plus - Avaya Preferred
- Must have intermediate or above knowledge of Microsoft products as related to voice systems including Office, SQL tool, Visio etc.
- Must be able to work with flexibility based on business need
Qualified Candidates must also possess the following:
- Intermediate knowledge of Voice Network Infrastructure and supporting systems (Voicemail, IVR, Quality Monitoring, etc)
- Intermediate experience with telecom network providers and circuit provisioning
- Knowledge of Red Hat Linux and Unix as relates to telephony systems and command line interface preferred
- Proven ability to plan and implement voice networks
- High threshold to perform during pressure situations
- Strong work ethic
- Exceptional problem-solving, organizational and multi-tasking skills required
- Exceptional customer service and communication skills – must be able to communicate, verbally and in writing, in a clear concise manner to peers, vendors and management
- Ability to maintain confidential information
- Strong time management and organizational skills
- Comfortable working independently or in a team
- Strong sense of initiative, requiring little direct supervision
Skills
Job Details
Emerson Digital Ltd
Emerson Digital has been recognized for quality and reliability in IT and wireless communication solutions. Through a unique synthesis of industry and technical expertise Emerson Digital has acquired a solid reputation as a leader in the implementation and maintenance of enterprise wireless network and telecommunications projects. We specialise in designing, testing, optimisation, analysis, strategy and project management for wireless networks. Our teams deliver both small and complex projects to add capacity, coverage and enterprise backbone infrastructure for clients thats are network operators, government agencies, large enterprise facilities, education sector, healthcare and other public sectors such as stadiums, airports and large event organisers using a variety of products. We have the skill set and processes to implement high-profile projects and manage multiple stakeholders.
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