Posted Jun 05, 2026 199 views
Q Tech Solutions (Private) Limited seeks a proactive and customer-oriented Call Centre Executive to strengthen our operations by managing both inbound and outbound calls efficiently.
- This role demands exceptional communication skills and a strong commitment to maintaining a customer-first approach.
- The successful candidate will excel in handling customer queries, generating sales leads, and providing seamless support that aligns with UAE service standards.
- The position requires familiarity with Customer Relationship Management (CRM) software and strong capabilities in problem solving, multitasking, and data management tasks.
- The ideal candidate brings at least 3-7 years of experience in a reputed call centre setting and demonstrates excellent call handling techniques combined with active listening skills.
- This role does not involve managing a team but requires the ability to effectively prioritize tasks, meet key performance indicators related to call handling, conversion rates, customer satisfaction, attendance, and punctuality.
- The Call Centre Executive will play a pivotal role in supporting sales efforts through upselling techniques and maintaining high service quality and compliance with internal policies and regulatory standards.
Responsibilities
Qualifications:
- Bachelor’s degree preferred
- 1–3 years of experience in a reputed call center
- Excellent English communication skills (mandatory)
- Neutral or clear accent with strong listening skills
- Ability to work in shifts
- Basic computer proficiency and familiarity with CRM tools
Key Responsibilities:
- Manage inbound and outbound calls, ensuring professional and courteous communication at all times to provide outstanding customer service.
- Utilize Customer Relationship Management (CRM) software to accurately document customer interactions, update account information, and track sales leads and follow-ups.
- Address customer queries efficiently by actively listening, identifying issues, and providing timely resolutions or escalating concerns to higher levels when necessary.
- Support sales initiatives by employing sales and upselling techniques to generate new revenue (incentives applicable as per company policy) opportunities while maintaining a customer-centric approach.
- Maintain comprehensive data entry and documentation related to customer interactions, transactions, feedback, and complaints to support management reports and quality assurance.
- Meet and exceed key performance indicators including call handling targets, conversion rates for sales processes, and customer satisfaction scores.
- Adhere strictly to company policies, service standards, and regulatory compliance requirements ensuring high-quality service delivery.
- Manage multiple tasks effectively in a fast-paced environment, adapting to changing priorities while maintaining attention to detail and accuracy.
- Contribute to continuous improvement initiatives by providing feedback on customer insights and operational challenges encountered during calls.
- Maintain consistent attendance and punctuality to ensure full coverage during operating hours and support team productivity.
Compensation:
Competitive salary with a high earning potential through performance-based incentives.
Skills
Q Tech Solutions (Private) Limited
Automation, Food Inspection equipment & power quality solution. We are supplying complete solution of food inspection system i.e. Metal Detectors, X-Ray Inspection Machines, Checkweigher System & Optical Sorting Machines along with technical support and services in food processing and manufacturing industries. Q Tech Solutions also providing high tech solutions for the improvement of electrical power quality system i.e. Static voltage regulators, active harmonic filters and Static VAR compensators.
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