Social Media Manager

Qareeb Technologies Verified

Peshawar , Pakistan

Posted Feb 03, 2020 93 views Report Job

PKR. 20,000 - 25,000/Month

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Job Description

  • Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, Instagram, and other social channels.
  • Handle a wide range of technical problems, including the issues related to products and services.
  • Monitor listening posts and identify trends or threats to the customer experience or our brands.
  • Moderate and implement social media strategies as conveyed by the management.
  • Deliver timely and accurate responses to customer questions and requests.
  • Provide exceptional customer experience as measured through customer surveys.
  • Display a professional, positive, and enthusiastic demeanor to employees and customers.
  • Assist in testing new methods and tools aimed at expediting our support processes.
  • Maintain security and confidentiality of customer/account information.
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.
  • Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.

Qualifications

  • Knowledge of online marketing and good understanding of major marketing channels.
  • Bachelors degree in marketing or equivalent
  • The candidate must be able to clearly communicate in English and Urdu
  • Any experience in developing a social media strategy will be considered a plus
  • Any experience in developing a marketing plan will be a plus 

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Mar 03, 2020
Posting Date:
Feb 03, 2020
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Qareeb Technologies

Manufacturing · 11-50 employees - Peshawar

pqareeb technologies/p

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