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Posted Feb 10, 2020 4 views
PKR. 18,000 - 25,000/Month
- Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, Instagram, and other social channels.
- Handle a wide range of technical problems, including the issues related to products and services.
- Monitor listening posts and identify trends or threats to the customer experience or our brands.
- Moderate and implement social media strategies as conveyed by the management.
- Deliver timely and accurate responses to customer questions and requests.
- Provide exceptional customer experience as measured through customer surveys.
- Display a professional, positive, and enthusiastic demeanor to employees and customers.
- Assist in testing new methods and tools aimed at expediting our support processes.
- Maintain security and confidentiality of customer/account information.
- Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.
- Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Mar 11, 2020
Posting Date:
Feb 10, 2020
Qareeb Technologies
Manufacturing · 11-50 employees - Peshawar
pqareeb technologies/p
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