We are a USA based online store and looking for a Business Development Manager to join our team to mature all inbound sales. Being a key sales representative, you will be required to address all customers’ questions through multiple channels – phone, email & messages. All inbound orders coming from all different mediums like google shopping, amazon and eBay etc. has to be taken care of according to the requirement of that channel. Candidate must have excellent written communication skills and in working with a variety of systems and technology. We are operational for 5 Days a week in evening/night shifts.
· Respond to calls, emails, and messages customers in accordance with our policies and procedures.
· Handle and resolve all customer concerns by providing accurate information with empathy and grace
· Provide customers with product and general order information
· Processing and forwarding orders to concerned department (Accounts/Procurement).
· Identify and escalate priority issues that need immediate attention
· Identify opportunities for improving the customer experience and share those with the top management.
· Communicate well with othePOST A JOBr team members specially sourcing.
· Focus on repeat business through regular follow-ups, promotions and newsletters.
· Able to work in night shifts.
· Comfortable using technology; familiarity and experience with eCommerce
· Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment
· Able to take direction and quickly learn new procedures, processes, and products
· Knowledgeable and interested in website design & development. Able to explain change/update requirements to dev team as per customer requirements.
· skilled about the complete e-commerce process from marketing to shipping the merchandise.
· Excellent written and verbal communication skills
· 1-2 years of experience in E-Sales (US Market)
E-Commerce setup that deals remotely in the USA for a variety of dropshipping related B2C products.