The Umrah Manager leads the department responsible for all aspects of Umrah travel management, including supervision of the Umrah SPO Team and the B2B Sales Team. This role guarantees the efficient planning and execution of Umrah packages, handling visa requirements, airline reservations, accommodation arrangements, transportation, and passenger servicing. The manager also manages team performance, drives sales targets, and implements operational improvements to enhance customer satisfaction. The position offers a competitive salary range from Rs120,000 to Rs250,000 per month and benefits such as family medical coverage, paid leaves, bonuses, and insurance. This role plays a vital part in ensuring QFC Group sustains a strong market presence in Umrah operations and sales across Pakistan.
Responsibilities
- Lead and manage the Umrah Operations and Sales Department, including direct supervision of a team of five employees.
- Develop and implement effective sales strategies to promote Umrah packages and maximize revenue.
- Coordinate all Umrah-related services such as visa processing, airline ticketing, accommodations, transportation, and passenger handling ensuring compliance with company standards.
- Maintain and strengthen relationships with travel agents, corporate clients, and individual customers to boost customer satisfaction and loyalty.
- Monitor team performance and provide training and development to improve skills and service delivery.
- Ensure smooth planning and execution of Umrah trips from initial inquiry through trip completion.
- Collaborate with internal departments and external partners to resolve operational issues and streamline processes.
- Manage budgets, prepare reports, and provide insights and updates regarding sales performance and operational efficiency to senior management.
- Implement marketing initiatives and promotional activities aligned with company objectives to increase market share in the Umrah sector.
- Ensure strict adherence to regulatory requirements and maintain high standards of customer service and safety throughout all processes.
- Oversee the accurate and timely documentation of all Umrah-related transactions and maintain records for auditing and business analysis.
- Drive continuous improvement to enhance operational workflows and customer experience across all areas of Umrah services.
Skills
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