SMD Screen Installer

Quadra Technologies Unverified

Lahore , Pakistan

Posted Jul 23, 2019 126 views

PKR. 20,000 - 45,000/Month

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Job Description

As a Field Service and service SMD  Engineer, you’ll provide on-site maintenance and remote technical support services to our amazing customers .

 

Your schedule may include nights and weekends.

  •  Onsite support consists of Maintenance of QUADRA equipment.
    • Provide on-site technical and maintenance services for all display and control equipment.
    • You will be dispatched to customer sites for unplanned service, installation support and event support activities.
    • Your schedule may include nights, weekends, event support and on-call situations.
  • Remote support of Quadra equipment and customers.
    • Provide technical phone support to internal and external customers from all over the world as scheduled.
    • Ensure responsiveness and first-time resolution to customers’ request for technical support primarily through incoming and proactive outbound calls.
    • Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
    • Actively and consistently support all efforts to simplify and enhance the customer experience. Provide software application installation/configuration support along with “how to” assistance.
  • Follow our standardized procedures for each customer interaction and service event, including case documentation.
  • Gain detailed technical knowledge of Daktronics displays and controllers through formal classroom and online training as well as through on the job training.
  • Assist as requested in training Service Partners and other technical staff.
  • Work effectively as a team member assisting when and where needed. Become knowledgeable about and follow company procedures.
  • Perform other duties as assigned. 

 

Qualifications

  • Preference to those with a Bachelor’s in Electronics Engineering Technology, Computer Engineering Technology or similar engineering degree. Will consider an associate’s degree.
  • Ability to travel by air and ground. Valid driver's license and good driving record. Motor vehicle records will be checked.
  • Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
  • Ability to lift, carry and move up to 65 pounds.
  • Ability to work in a variety of environments, including cold/hot weather, small spaces.
  • Available to work evenings and/or weekends to support facility schedules. May include working with short-notice and on-call responsibilities.
  • Must be able to:
    • Communicate effectively in a variety of settings.
    • Confident under pressure, able to handle stressful situations in a professional manner.
    • Show personal commitment to continuously improve.
    • Display a can do attitude in good and bad time.
  • Must be able to complete work responsibilities with little supervision. Effectively exercise discretion and independent judgment.
  • Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
  • Fluent in English, both written and verbal. 

Job Details

Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Aug 22, 2019
Posting Date:
Jul 23, 2019
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Quadra Technologies

Information Technology · 11-50 employees - Lahore

Web Development, Software Development and Telecom Consultants