Posted Jan 07, 2021 79 views
Job description:
Client-On Board Coordinator.
Do you love to engage with customers? Are you willing to go the extra mile to provide truly great customer service? If so, an Onboarding Coordinator with us could be the role you are looking for!
Quality Resource Pvt Ltd. is looking for talented Client Onboarding Specialists to join our team. Your job is to educate, onboard customers as quickly as possible and get them on our business directory platform for success in their business.
Job Responsibilities:
- Onboard customers and engage them on claiming directory listing as quickly as possible
- Provide professional end-user support via telephone, email or live web Chats
- Schedule recurring follow up calls to drive adoption and increase likelihood of registration and retention
- Answer questions on usability and functionality
- Provide restorative or maintenance actions to resolve end-user problems
- Foster business value and advance a positive user experience
- Meet minimum quantitative and qualitative account improvement objectives
- Provide superior customer service, contribute to a positive work environment, and embody the Quality Resource culture
- Responds to end-user problems based on standard procedures
- Track incidents and calls, entering data into the database timely and accurately
- Escalate client cases to appropriate contacts as required
- Responds to end-user problems based on standard procedures
- Track incidents and calls, entering data into the database timely and accurately
At a Minimum, We’d Like You to Have
At least 6 months to 2 years of inside sales or customer service experience
- Tech-savviness- able to conduct presentations virtually using assorted platforms and troubleshoot when complications arise
- Organizational Skills- able to work efficiently through a high volume of requests in a fast-paced environment
- A true professional with a positive attitude
- Able to work honestly and ethically
- Tenacity to exceed monthly objectives
- Excellent written and verbal communication skills
- Team oriented mindset
- Excellent references from managers to whom you have reported to
- Ability to work effectively in a fast-paced environment
- Detail and task oriented.
Why work with us?
Quality Resource Pvt Ltd. means collaborating with dedicated professionals with a passion for Sales and technology.
When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Job Details
Quality Resource Private Limited.
pWe strive to meet out clients Needs & Exceed their expectation. IT Masters not only a firm but it's a belief with which we deliver our services i.e. by forming a synergy effect through combination of software & hardware technology. W e have foundation lid on the ground of commitment that we not only make with our clients but also fulfill with honesty & sincerity. Our target if always to provide unbiased & best solution by allowing our clients exploit our topnotch expertise. Not only our expertise but also our technological level & innovation thrill is at the disposal of our clients who believe drive our services./p
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