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Job Description

  • Accountable for their client's overall customer satisfaction.
  • Responsible for timely project completion, issue identification/resolution, and customer delivery
  • Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
  • Meet the highest standards and minimize the customers attrition rate
  • Remote support for all customers inquiries and tickets
  • Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
  • Collects and records documentation including customer set-up documents and implementation related information
  • Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
  • Summarizes progress of project and prepares interim and project completion reports
  • Facilitates efficient and effective internal team and external customer meetings

Qualifications

  • Must-Have Telecom Project Coordination experience 
  • Must be able to easily learn and use new software programs
  • Excellent customer service skills
  • Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
  • Must possess initiative with strong analytical and problem-solving skills
  • Strong analytical and decision-making skills
  • Strong verbal and written communications skills
  • Strong interpersonal, organization, and planning skills
  • Ability to effectively communicate with internal and external customers
  • Must possess excellent MS Office skills
  • Must display great attention to detail
  • Comfortable making presentations and facilitating meetings

Job Details

Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Aug 16, 2021
Posting Date:
Jul 15, 2021
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Quant Data Solutions Pvt Ltd

Services · 11-50 employees - Islamabad

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