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Posted Jul 15, 2021 27 views
- Accountable for their client's overall customer satisfaction.
- Responsible for timely project completion, issue identification/resolution, and customer delivery
- Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
- Meet the highest standards and minimize the customers attrition rate
- Remote support for all customers inquiries and tickets
- Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
- Collects and records documentation including customer set-up documents and implementation related information
- Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
- Summarizes progress of project and prepares interim and project completion reports
- Facilitates efficient and effective internal team and external customer meetings
Qualifications
- Must-Have Telecom Project Coordination experience
- Must be able to easily learn and use new software programs
- Excellent customer service skills
- Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
- Must possess initiative with strong analytical and problem-solving skills
- Strong analytical and decision-making skills
- Strong verbal and written communications skills
- Strong interpersonal, organization, and planning skills
- Ability to effectively communicate with internal and external customers
- Must possess excellent MS Office skills
- Must display great attention to detail
- Comfortable making presentations and facilitating meetings
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Aug 16, 2021
Posting Date:
Jul 15, 2021
Quant Data Solutions Pvt Ltd
Services · 11-50 employees - Islamabad
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