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Job Description

We are looking for a Client Success Manager having following Skills and Responsibilities:

Integrate Technology - by working with the technology department to create the tools the customer needs

Integrate Sales & Marketing - by working with the marketing department to find leads that will turn into valuable assets, and/or by creating and implementing lead generation campaigns and monitoring their success

Integrate Training & Support - to make sure that all customers are taken through the system and trained in the product's use, ensuring a fully engaged, positive and valuable experience

Integrate Data Analysis - to collect, analyze and use data to make the customers' experience consistent and seamless

Integrate Policies - to help meet company goals - these policies will help to ensure customer satisfaction so that customers continue to purchase from the company, and recommend others to do so as well

Integrate Campaigns - so as to obtain feedback/suggestions from customers in order to determine what the company is doing right or wrong, and what might need to change in order to increase customer satisfaction and retention. 

Establish Customer Support Practices 

Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service. 

Provide Technical and Product Support 

Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.

Supervise Employees

Some Customer Success Managers will find themselves supervising staff and performing basic human resource tasks such as hiring and training staff. This may include reviewing applications, conducting interviews, processing new hire paperwork, and providing on the job training or mentoring to new employees. They may also conduct performance evaluations, handle disciplinary actions and process payroll for their staff.

Establish clear goals and milestones that you and the customer will be working towards

Help customers receive value quickly by managing product implementation and onboarding

Generate and share educational resources, trainings, and best practices

Drive additional value by encouraging deeper feature adoption

Contribute to revenue generation through renewals, upsells, and expansions

Synthesize customer feedback and work with internal teams to respond to customer needs

Create evangelists and advocates among your customer base

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Egerton Road, Lahore, Pakistan
Gender:
No Preference
Age:
25 - 35 Years
Minimum Education:
Bachelors
Degree Title:
BCS, BBA/MBA or Equivalent
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years (Integrate Sales & Marketing, Technology, Policies, Data Analysis, Policies, Campaigns, Training & Support)
Apply Before:
Dec 08, 2019
Posting Date:
Nov 08, 2019
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Quantum LHE (Pvt.) Ltd

Information Technology · 11-50 employees - Lahore

QUANTUM LHE (PVT.) LIMITED is incorporated with Securities and Exchange Commission of Pakistan under the Companies Ordinance 1984 on November 2015, headquartered and registered as Quantum CPH A/S at Næsseslottet, Dronninggårds Allé 136 DK-2840 Holte. Our Vision: "Deliver outstanding customer-focus ...Read More