Customer Service Associate

QueryLogics Verified

Lahore , Pakistan

Posted Jun 11, 2018 552 views

PKR. 30,000 - 70,000/Month

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Job Description

Company Details: At Queryogics, we and our clients are committed towards building the strongest brand in the industry - and we are passionate about what we do. Our goal is simple - to provide our business customers with great products, services, and after sale experience. Our clients carry over 100,000 replacement parts for cell phones and tablets. These parts are housed in our 20,000 square feet warehouse located in Las Vegas, Nevada. We invite you to share in our success.

We are currently seeking a tech-savvy Customer Service Associate to join our team! The customer service associate communicates with customers via email, chat and telephone.

 

RESPONSIBILITIES:

·  Answering phone calls with a professional, courteous and friendly demeanor

·  Interacting with customers via phone, email and online chat.

·  Trouble-shooting phone/tablet parts problems

·  Provide recommendations for problem resolution

·  Assisting customers with ordering & locating compatible phone/tablet parts

·  Informing customers about product availability, compatibility, and pricing

·  Using our CRM program to view orders, customers, payments, and shipping details

·  Processing transactions and payments 

·  Prospecting business customers

 

REQUIREMENTS:

·  Previous call center experience

·  Excellent written and verbal communication skills

·  Excellent technical, problem solving, and analytical skills

QUALIFICATIONS:

·  Previous call center experience

·  Ability to thrive in a fast-paced environment

·  Strong listening skills

·  Excellent written and verbal communication skills

·  Excellent technical, problem solving, and analytical skills

·  Exceptional organizational skills

·  Be able to work well in team environment

·  Experience with cash handing

·  Strong mathematical skills

·  Exceptional keyboard typing skills

·  Possesses patience and positive attitude

Job Type: Full Time

Hours: (Monday -Friday 8:00 pm - 5:00am) Pakistan Standard Time

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Johar Town, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year (Previous experience in renowned company or equivalent)
Apply Before:
Jul 11, 2018
Posting Date:
Jun 11, 2018
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QueryLogics

Information Technology · 1-10 employees - Lahore

Querylogics is Web Design & Development Industry providing Quality & Creativeness to its offshore Clients. The Goal of the company is to deliver perfectionism, quality & 100% satisfaction to its valuable clients.

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