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Job Description

Customer Service Representative

To ensure highest standards of customer service by providing the right information to customers through web chat, email & social media in efficient, accurate and secure manner.

Experience and Knowledge areas

·       Experience in customer services (not more than 2 years) or any prior internship/freelancing experience, preferably (but not necessarily) in non-voice support

·       Good understanding of contact center setup and terms

·       Knowledge about customer experience management

·       Proficiency in MS Office (Word, PowerPoint & Excel)

·       Problem solving skills

·       Knowledge about digital services

Responsibilities

·       Handle all incoming customer inquiries & complaints via Web Chat, Email & Social Media with utmost professionalism

·       Ensure resolution of queries and complaints from customer

·       Ensure highest standards of written communication while answering customer’s queries/complaints

·       Escalate any urgent /critical issues or problems to management on timely basis

·       Maintain confidentiality of the organization’s customers and data

·       A strict adherence to shift and break schedule as communicated by the operations department

·       A strict compliance to company/divisional policies, plans and strategies to achieve company/divisional goals along with complete understanding of Code of Conduct

·       Participate in all team meetings and team building/motivational activities on periodic basis

·       Contribute to achieve objectives of unit through team work

Personal Qualities

·       Excellent communication skills

·       Flexible to work in different shifts

·       Sound analytical skills

·       Ability to work efficiently in a high demand, team oriented, and fast-paced environment

·       Keen interest in technology

Qualification & Experience 

Degree(s)/Major(s): Masters/bachelors

Salary: 

Compatible with the market

Job Type:

Full-time

Benefits:

·       Fuel/pick & drop

·       Medical insurance Facility

·       Provident fund

·       Gratuity

·       Leave encashment etc.

Along with monetary benefits, NxENTER offers growth opportunities to right candidates based on equal opportunity process.

Our Annual Increment cycle runs in January of each year and your basic salary will be re-evaluated based on performance, inflation and company annual increment policy at that time.

Job Details

Industry:
BPO
Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh (Proficient in English Language)
Apply Before:
Nov 10, 2019
Posting Date:
Oct 31, 2019
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