Customer Service Representative

To ensure highest standards of customer service by providing the right information to customers through web chat, email & social media in efficient, accurate and secure manner.

Experience and Knowledge areas

  • Experience in customer services (not more than 2 years) or any prior internship/freelancing experience, preferably (but not necessarily) in non-voice support
  • Good understanding of contact center setup and terms
  • Knowledge about customer experience management
  • Proficiency in MS Office (Word, PowerPoint & Excel)
  • Problem solving skills
  • Knowledge about digital services

Responsibilities

  • Handle all incoming customer inquiries & complaints via Web Chat, Email & Social Media with utmost professionalism
  • Ensure resolution of queries and complaints from customer
  • Ensure highest standards of written communication while answering customer’s queries/complaints
  • Escalate any urgent /critical issues or problems to management on timely basis
  • Maintain confidentiality of the organization’s customers and data
  • A strict adherence to shift and break schedule as communicated by the operations department
  • A strict compliance to company/divisional policies, plans and strategies to achieve company/divisional goals along with complete understanding of Code of Conduct
  • Participate in all team meetings and team building/motivational activities on periodic basis
  • Contribute to achieve objectives of unit through team work

Personal Qualities

  • Excellent communication skills
  • Flexible to work in different shifts
  • Sound analytical skills
  • Ability to work efficiently in a high demand, team oriented, and fast-paced environment
  • Keen interest in technology

Qualification & Experience 

  • Degree(s)/Major(s): Masters/bachelors
  • Salary: 
  • Compatible with the market
  • Job Type:
  • Full-time
  • Benefits:
  • Fuel/pick & drop
  • Medical insurance Facility
  • Provident fund
  • Gratuity
  • Leave encasement etc.

Job Details

Industry:
BPO
Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Bahria Town Lahore, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Aug 17, 2020
Posting Date:
Jul 17, 2020

Quick Bills MD

BPO · 101-200 employees - Lahore

Medical Billing

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