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Job Description

System Support Engineer


Job Locations: Karachi, Pakistan

Functional Department: Technology

Type: Regular, Full-Time

Working Hours: 12:00 pm - 9:00 pm PK time (on rotation)


Responsibilities, include but are not limited to:

  • Provide IT support to local and remote employees in the morning / evening shift to our team in Pakistan and US.
  • Access & permission provisioning to tools and platforms.
  • Troubleshoot issues of employee's workstations.
  • Ability to work with local and global vendors.
  • Ensure up time for Internet and LAN / WAN connectivity and work with ISP for backend issues.
  • Work on CICD tool for deployment & automation
  • Work on AWS Cloud to setup environment as per need.
  • Manage JIRA (Cloud) ticketing system.
  • Manage SharePoint (Cloud) system.
  • Setup workstations windows and Linux servers.
  • Help NOC Team for the software scheduled releases.
  • Maintains SLA on JIRA ticketing system for timely customer issue fixation. 

Education and Experience:


  • BS Computer Science or equivalent degree.
  • Minimum 3+ years of work experience.
  • Self-motivator and good Team player.
  • Excellent working knowledge on all areas those are defined under Responsibilities above mentioned.
  • Excellent English communication skills.
  • Understanding & working experience on Cloud Computing.
  • Should have some background experience on Cloud environment setup.
  • Eager to learn how to setup infrastructure on Cloud and shadow experience Cloud Network Admin.
  • Knowledge on IT ticketing system like JIRA/etc.
  • Windows Desktop Environments including Windows 10
  • Hands on Linux environment
  • Windows Server 2008/2012
  • Cloud based email system (office 365)
  • Good understanding and Knowledge on AD/DC, DNS/DHCP, Nagios.
  • Good understanding & knowledge on web filter / firewall devices
  • Good understanding and knowledge on VMware vSphere and /OR other virtualization tools.
  • Good understanding of networking concepts/protocols such as TCP, UDP, FTP, HTTP, SNMP, NAT/PAT etc.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
BS Computer Science or equivalent degree.
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Mar 10, 2021
Posting Date:
Feb 09, 2021
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Information Technology · 51-100 employees - Karachi

pBuilding High Performance Technology Teams & Careers./p

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