Our Customer Service Representative plays an important role in preserving positive company experience by delivering services information and managing emerging difficulties that our clients might face with accuracy. As our company's manner of speech, he or she will be essential to sustaining our reputation for excellent customer service.
Responsibilities:
• Respond to all customer inquiries swiftly, professionally, and correctly.
• Achieve daily personal qualitative and quantitative goals
• Provide competent responses to address client needs with the objective of complete satisfaction.
• Suggesting and explaining the advantages of further company services, and embracing opportunities to offer our services wherever available.
• Collect and report on client queries.
• Follow communication protocols and rules.
• Go above and beyond to engage consumers.
Must Have:
• 1 to 2 years of relevant experience
• A Bachelor's degree or higher
• Outstanding communication skills, including active listening skills
• Great sales presentation abilities
Good to Have:
• A track record of not just meeting, but exceeding quota requirements
• Critical thinker and problem solver
.