Please turn on your javascript Senior Customer Service Executives Job, Lahore, Raaziq Group - ROZEE.PK

Senior Customer Service Executives

Raaziq Group Verified

Lahore, Pakistan

Posted Oct 21, 2016 12 views    Report Job

PKR. 40,000 - 50,000/Month

Apply For This Job

Close
or

Job Description

• Ensure Customer Satisfaction & Claims Handling

• Supervises different sections of Customer Services Department

• Administrate & Monitor of following sections:

1. Calls Handling

2. Pending

3. HFC (Hold for Collection)

• Attends to all major written / telephonic complaints of customers

• Attends all incoming mails (Memo, E-mail, Telex, Fax)

• Ensures timely response to customer’s queries related to Outgoing & Incoming shipments

• Arranges interim reply to customer complaints & claims

• Coordinates with Operations & other departments for satisfactory reply to the customer’s queries, complaints and claims

• Handles walk-in customers

• Ensures maintenance & filing of all records (Complaints, Emergency Handling, Daily Action, Manifests, Delivery Sheets & Claims)

• Maintain record and disposal of dead shipments

• Deals with insurance companies for acquisition of better and cost effective services, maintenance of record and insured shipments claims processing.

• Claims handling of following operational disorders:

1. Lost

2. Short Contents

3. Damage

4. Wrong Deliveries

5. Late Deliveries

• Monitors quality of service through following daily reports & takes appropriate actions for improvement

:- 1. Shipment without delivery status 2. Exception codes 3. Extra special shipments

Skills

Exellent Communication and Analytical skills, Execellent Presntation skills

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Contract
Department:
RWHD
Job Location:
Thokar Niaz Baig, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Business Administration
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Nov 21, 2016
Posting Date:
Oct 21, 2016
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Raaziq Group

Courier/Logistics · 1001-1500 employees - Lahore

Raaziq Group is Pakistan's leading logistics and ancillary services provider. Established in 1974, the company operates via nationwide facilities and an overseas network of agents that service every corner of Pakistan and reach 80 other countries across six continents. Using our penetrating network, ...Read More

Similar Job Titles

Customer Service Executives

Ibex Global, Multiple Cities, Pakistan
Posted Oct 03, 2017

Customer Service Executives

Continental Car Hire Ltd, Lahore, Pakistan
Posted Oct 19, 2017

Customer Service Executives

KNOWLEDGE PATH (PVT) ltd, Karachi, Pakistan
Posted Oct 18, 2017

Customer Service Executives

Continental Car Hire Ltd, Lahore, Pakistan
Posted Oct 18, 2017
View All
I found a job on Rozee!
Rozee Career Talks