Senior Customer Service Executives

Raaziq Group Verified

Lahore , Pakistan

Posted Oct 21, 2016 24 views

PKR. 40,000 - 50,000/Month

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Job Description

• Ensure Customer Satisfaction & Claims Handling

• Supervises different sections of Customer Services Department

• Administrate & Monitor of following sections:

1. Calls Handling

2. Pending

3. HFC (Hold for Collection)

• Attends to all major written / telephonic complaints of customers

• Attends all incoming mails (Memo, E-mail, Telex, Fax)

• Ensures timely response to customer’s queries related to Outgoing & Incoming shipments

• Arranges interim reply to customer complaints & claims

• Coordinates with Operations & other departments for satisfactory reply to the customer’s queries, complaints and claims

• Handles walk-in customers

• Ensures maintenance & filing of all records (Complaints, Emergency Handling, Daily Action, Manifests, Delivery Sheets & Claims)

• Maintain record and disposal of dead shipments

• Deals with insurance companies for acquisition of better and cost effective services, maintenance of record and insured shipments claims processing.

• Claims handling of following operational disorders:

1. Lost

2. Short Contents

3. Damage

4. Wrong Deliveries

5. Late Deliveries

• Monitors quality of service through following daily reports & takes appropriate actions for improvement

:- 1. Shipment without delivery status 2. Exception codes 3. Extra special shipments

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Thokar Niaz Baig, Lahore, Pakistan
No Preference
Minimum Education:
Degree Title:
Business Administration
Career Level:
Experienced Professional
3 Years - 5 Years
Apply Before:
Nov 21, 2016
Posting Date:
Oct 21, 2016
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Raaziq Group

Courier / Logistics · 1001-1500 employees - Lahore

Raaziq Group is Pakistan's leading logistics and ancillary services provider. Established in 1974, the company operates via nationwide facilities and an overseas network of agents that service every corner of Pakistan and reach 80 other countries across six continents. Using our penetrating network, ...Read More

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