Posted Oct 21, 2016 3 views
• Ensure Customer Satisfaction & Claims Handling
• Supervises different sections of Customer Services Department
• Administrate & Monitor of following sections:
1. Calls Handling
2. Pending
3. HFC (Hold for Collection)
• Attends to all major written / telephonic complaints of customers
• Attends all incoming mails (Memo, E-mail, Telex, Fax)
• Ensures timely response to customer’s queries related to Outgoing & Incoming shipments
• Arranges interim reply to customer complaints & claims
• Coordinates with Operations & other departments for satisfactory reply to the customer’s queries, complaints and claims
• Handles walk-in customers
• Ensures maintenance & filing of all records (Complaints, Emergency Handling, Daily Action, Manifests, Delivery Sheets & Claims)
• Maintain record and disposal of dead shipments
• Deals with insurance companies for acquisition of better and cost effective services, maintenance of record and insured shipments claims processing.
• Claims handling of following operational disorders:
1. Lost
2. Short Contents
3. Damage
4. Wrong Deliveries
5. Late Deliveries
• Monitors quality of service through following daily reports & takes appropriate actions for improvement
:- 1. Shipment without delivery status 2. Exception codes 3. Extra special shipments
Job Details
Raaziq Group
Raaziq Group is Pakistan's leading logistics and ancillary services provider. Established in 1974, the company operates via nationwide facilities and an overseas network of agents that service every corner of Pakistan and reach 80 other countries across six continents. Using our penetrating network, we provide our customers with tailor-made solutions for their unique supply chain challenges. Still, our people are our biggest asset. Over 800 employees leverage Raaziq's 35 years of industry and country expertise to provide unparalleled know-how and professionalism. In delivering a full range of services, including air and ocean freight forwarding, custom brokerage, intercity transportation, cold chain process management, warehousing and distribution. Our value-added services and e-services help over 5,000 businesses of all sizes and in all industries around the globe streamline the flow of goods from factory to customer in a transparent and efficient way. We have been consistently recognized by our peers and customers as an industry leader. Ranked first in customs clearance by Pakistan Customs Computerized System (PACCS), Raaziq International has also been ranked as a top-five air freight forwarder by the International Air Transport Association (IATA) and has received numerous awards from business associations at the local, national and regional level, including the "Best Export Performance Award" for the last three years from the Federation of Pakistan Chambers of Commerce and Industry. Raaziq's value-added services and e-services help over 5,000 businesses of all sizes and in all industries around the globe streamline the flow of goods from factory to customer in a transparent and efficient way. Panalpina which is the strategic partner of Raaziq has over 500 branches in 80 countries that enable Raaziq to provide complete supply chain solutions across 6 continents. Raaziq has the distinction of handling projects for many top national and multinational companies such as Metro, Makro, Unilever, Mobilink, Nokia, Schlumberger, Gresham, Alcatel, Komatso, Wartsilla Power, ABB, Siemens, GBC, Engerflex Canada, Honda, Pride Forasol, Warid Telecom and Pakistan Railways. Raaziq is deeply committed to the reconstruction of Afghanistan and today serves many European nations like the UK, Netherlands, Spain, and Scandinavia with the military efforts. Raaziq today stands proud as the most reliable and time-definite delivery system in Pakistan. Following are the companies work under the Raaziq Group's banner: - Raaziq Intl Pvt Ltd International Freight Forwarding - Ammiza Transport Pvt Ltd Intercity Transport - Ammiza Logistics & Warehousing Pvt Ltd Warehousing, Stock management and Distribution - TS & TS Pvt Ltd Transit Security & Technical Services Cold Chain Process Management - RIL Logistics Pvt Ltd International freight forwarding - Mediterranean Foods Company Foods Company Restaurant, Outdoor and Project Catering Services - Raaziq Marketing Management Services Pvt Ltd Marketing, Financial and IT Services - Solution Heights Customized Software Development - Ammiza Aviation Pvt Ltd Charter Wing and GSA Division
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