Job Purpose: We are looking for a Call Center Agent for Lahore. The core purpose of this position is to respond to customer queries, complaints or Sales through outgoing calls to customer at main offfice.
Roles & Responsibilities:
• To provide excellent customer services while in contact with customers over the telephone in accordance to the defined SOPs • To achieve assigned quantitative targets effectively as per pre-defined parameters • To communicate effectively and efficiently, while handling customers online and display strong and effective call management techniques • To remain updated on all current policies, procedures, promotions, products and value added services offered by the company by attending shift meetings and refresher sessions • To follow the company policies & procedures dutifully
Note: The shortlisted candidates will be contacted within 3 working days of closure of position