Posted Aug 19, 2019 8 views
Company Overview:
Reach First is a one-stop digital marketing agency which provides result-driven web solutions with measurable experience. Based in Canada, we are one of the most rapidly growing digital marketing agency in the region.
Job Description:
We are looking for an experienced telemarketing representative who has a passion and an innate talent for sales. Feel free to apply if you fulfill the following:
Requirements
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2-3 years of telemarketing or call center sales experience
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Ability to multitask; listening skills and data entry
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Must be able to close sales
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Demonstrate that you are self-motivated and highly driven
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Competitive nature and coachable personality
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Excellent American/Canadian accent
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Excellent English communication skills & phone etiquette
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Positive attitude and ability to work with peers
General Purpose
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Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks, Duties and Responsibilities
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Answer calls and respond to emails
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Handle customer inquiries both over the phone and by email
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Research required information using available resources
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Manage and resolve customer complaints
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Provide customers with product and service information
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Enter new customer information into system
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Update existing customer information
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Process orders, forms and applications
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Identify and escalate priority issues
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Route calls to appropriate resource
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Follow up customer calls where necessary
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Document all call information according to standard operating procedures
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Complete call logs
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Produce call reports
Benefits:
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Congenial Work Environment
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Health Insurance
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Holiday Bonuses
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Casual/Sick Leaves
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Annual Leaves
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Company Sponsored Events
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Transportation Allowance
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5 Working Days
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Perfect Work-Life Balance
Job Details
Reach First Inc.
Reach First is a full-service offshore outsourcing solution provider. We have an office located in Edmonton, Alberta with our delivery center located in Pakistan. Our fully-trained and certified staff is 100% qualified and ready to help with our client's needs. Our set up is safe and secure and our employees are monitored to ensure the privacy of our client's information.
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