• Manage outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Meet personal/team qualitative and quantitative targets.
PS: This is a NIGHT SHIFT.
We deal with Customer Support, Software, Integrated Systems, and Business Structure.