As an In-Bound Taxi Controller and face of our Company, you will be answering inbound calls from UK Based Customers in proficient English (Preferably British Accent). In this role you will be handling various tasks such as:

We are based in the Ladbroke Grove W10 area, 

  • We are also dealing with Airport runs.
  • Pick-up and Drop-off bookings.
  • Take secure payment instructions from the customer over the phone, Chat, Emails, WhatsApp,
  • Taking bookings via Phone, Chat, Emails, WhatsApp, 
  • In case of an issue from both sides escalate the complaint to the relevant department and seek guidance on priority basis keeping the fact that the customer is always right.
  • Swiftly handle Queries/Grievances from Drivers.
  • In this role you must have excellent communication skills (close listening and soft speaking) and while using your skills always consider 7 Points of Output to ensure the Quality based result to every single call received.


  • Take instructions from the customers for a specific vehicle as per his/her requirement.
  • Offer customers with timely and error-free pricing.
  • Amend and cancel active bookings on customer’s request, do as for reason and provide solutions where required.
  • Liaison with UK Office i.e. Supervisor and Shift In-Charge to resolve any queries which may come up.
  • Always meet a High Level of Customer Service and Satisfaction.
  • Handling customer complaints and feedback in an efficient manner can and will increase our business volume.
  • Connect the Customer with the Driver to ensure a smooth and pleasant ride. The focus should always be on quality.
  • Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your In-house Training Session with us)

Job Details

Total Positions:
3 Posts
Job Shift:
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Should Must have cab company experience)
Apply Before:
Jun 25, 2022
Posting Date:
May 24, 2022

Regal Cars Ltd

Call Center · 1-10 employees - Islamabad

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