Regional Head Sales & Service – Gujranwala

This role is responsible for managing and expanding accounts within a designated city and industry segments, focusing on driving revenue growth, acquiring new customers, and ensuring high levels of portfolio adoption across Cloud, DICT/Solutions, Mobility, and Fixed/Connectivity services. The position acts as the primary commercial liaison for customers, championing growth, revenue, and overall account success while delivering exceptional post-sales service. The individual will develop and execute strategic plans tailored to industry needs, maintain strong customer relationships, and collaborate closely with internal teams and partners to achieve business objectives.

Key Responsibilities

- Own industry revenue targets, new account acquisition, portfolio adoption, and post-sales service excellence within the assigned region.
- Deliver quarterly and annual revenue, gross margin, and new account goals, while driving expansion within existing named accounts.
- Develop and implement a regional industry plan, setting clear goals for each sector and team, with regular weekly reviews to adjust strategies as needed.
- Drive portfolio mix by executing attach and cross-sell initiatives to meet product-line targets across Cloud, Solutions/DICT, Mobility, and Fixed services.
- Collaborate with IGPD to enforce account and industry tagging, close white-space opportunities by city, and prioritize named prospects and expansion efforts.
- Maintain up-to-date account plans including stakeholder mapping, buying centers, and risk assessments; secure customer references to support business growth.
- Manage pipeline creation and deal progression through daily prospecting cadences and weekly deal reviews to ensure pipeline coverage, velocity, and win-rate targets are met.
- Lead solution selling and bid coordination by conducting discovery sessions across business, technical, and commercial tracks; position comprehensive end-to-end solutions combining Cloud, Network, and DICT offerings.
- Coordinate closely with Solutions and Delivery Centers to support architecture design, demonstrations, proof of concepts, statements of work, and proposal quality.
- Engage in co-selling activities with Communication Service Providers (CSPs), System Integrators (SIs), and Internet Service Providers (ISPs) where applicable; align joint account plans with Cloud Business and Partnerships teams and leverage partner leads.
- Capture and communicate field intelligence including win/loss analysis, competitor activities, and pricing signals; provide feedback to IGPD, Product teams, DICT Center, and Cloud Center to refine sales plays and offerings.
- Ensure timely billing and collections in partnership with Credit and Contracts teams, managing disputes and payment holds effectively.
- Own the regional customer experience outcomes by collaborating with Delivery and Service Assurance teams to address issues, escalations, and acceptance processes.

Required Qualifications

- Proven experience in account management, sales, or business development within the technology or telecommunications sectors.
- Strong track record of meeting or exceeding revenue and growth targets in assigned territories or industries.
- Expertise in solution selling, particularly with Cloud, DICT/Solutions, Mobility, and Fixed/Connectivity products.
- Ability to develop and execute strategic account plans and industry-specific growth initiatives.
- Excellent stakeholder management skills with the ability to map and influence multiple buying centers.
- Demonstrated capability to manage complex sales cycles involving technical, commercial, and business discovery.
- Experience collaborating with cross-functional teams including Solutions, Delivery, Credit, and Partnerships.
- Strong analytical skills to interpret market intelligence and competitive dynamics.
- Effective communication and negotiation skills to drive customer engagement and partnership alignment.

Preferred Qualifications and Benefits

- Familiarity with co-selling models involving CSPs, SIs, and ISPs.
- Experience working with cloud business units and partnership ecosystems.
- Ability to lead and coordinate bid processes including architecture, demos, and proposals.
- Exposure to post-sales service management and customer experience ownership.
- Benefits typically include opportunities for professional growth, competitive compensation, and working within a dynamic, technology-driven environment.

This position offers a challenging opportunity to lead commercial efforts within a key region, driving both new business and portfolio expansion while ensuring exceptional customer satisfaction and collaboration across multiple teams and partners.