We are looking for passionate customer oriented agents who will assist our customers local & international in their travels booking , whether on holiday, friends visit or on business trips. Our customers come in the first place and our main goal is to help them with their inquiries & to win their satisfaction. 

You will communicate directly with our customers via phone call, email or chat and help them whether for online booking , sightseeing , memberships & support them in case of requesting any modifications on their booking. You will provide them with answers, support, and solutions while committing to ensure an extraordinary customer experience.

  • Traveler-focused with the ability to work effectively and professionally with both internal and external customers.
  • Ability to perform work activities requiring negotiating, instructing, persuading or speaking with others.
  • Advanced analysis skills to include skill in situational analysis and risk mitigation. Demonstrated strong research skills in all lines of Business.
  • Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers.
  • Track record of exhibiting good judgment and common sense. Skilled in fair and impartial judgment.
  • Strong verbal and written communication skills. Ability to assess the customer and adjust communication style accordingly.
  • Excellent interpersonal skills with ability to positively influence others.
  • Strong organizational skills with ability to effectively manage competing priorities.
  • Strong technical skills and computer knowledge, including all Microsoft Office Proficiency with Website and Functionality. (other software)
  • Thorough and complete knowledge of travel industry procedures, policies and applications.
  • Ability to identify business inconsistencies and to effectively multi-task and follow-through in a timely manner.
  • Ability to adapt well to change with Strong attention to detail & Creative problem-solving skills

Job Details

Functional Area:
Total Positions:
10 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Oct 11, 2024
Posting Date:
Sep 10, 2024

Rehman Travels

Travel/Tourism/Transportation · 11-50 employees - Islamabad

pRehman Medical Services(RMS) / Tourism/p

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