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Head of Operations

Resorsify

Posted Sep 24, 2022 1106 views

Managing budgets.
Recruiting, interviewing, and hiring staff.
Evaluating productivity statistics to optimize workforce and output.
Maintaining a working knowledge of their industry including challenges and opportunities in the sector.
Working closely with other heads of departments to improve efficiency.
Organize customer service activities and look for ways to keep customers satisfied.
Developing new procedures to raise output, profitability, or quality.
Teams can be coached and motivated to increase productivity and engagement.
Report on operational effectiveness and make suggestions for improvement.
Use all company databases and software by the established guidelines and procedures.
Utilize all opportunities to practice making outbound phone calls when there are few incoming calls.
Analyzes each employee's performance and the overall efficiency of the team with top management.
Outlines the monthly and yearly goals for the call center.
Implementation of systems and procedures to achieve business objectives.
Training of resources on products and services.

Skills

Configuring Software Operations Control Operations Improvement

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Operations

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

Male

Minimum Education:

Bachelors

Career Level:

Department Head

Experience:

9 Years - 13 Years (Contact Center (BPO))

Apply Before:

Oct 25, 2022

Posting Date:

Sep 24, 2022

Work Environment

Supervisor’s gender:

Male

Percentage of female coworkers:

1-9%

Resorsify

Recruitment / Employment Firms · 11-50 employees - Karachi

Resorsify is an esteemed name in HR Consultancy and Business Process Outsourcing in and out of Pakistan. We help organizations with a handsome array of human resource solutions and take that daunting burden off them.