Posted May 24, 2023 337 views
- Answering customer inquiries via phone, email, and live chat in a professional and timely manner.
- Addressing customer complaints and issues efficiently and effectively.
- Providing product and service information to the customers.
- Identifying and escalating priority issues to the appropriate department or individual.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Keeping up-to-date with product and service information and making recommendations to customers as appropriate.
- Providing feedback to the management team on customer concerns and trends.
- Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.
Job Specifications:
- Bechalor's degree in relevant field
- Experience in customer support or a related field.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and critical thinking skills.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to work independently and as part of a team.
Job Details
Rex D (Private) Limited
rex D is a leading BPO and Contact Service provider in Pakistan. Our motto is to help accelerate our clients' growth by exceeding expectations. Our mission is to become a trusted partner of businesses and provide them with superb support services – becoming an integral part of their processes by assisting the most crucial of their operations with perfection. We are emerging with our client-driven and customer-inspired approach. We are among the fastest-growing companies with 12 Global Offices, 1200 Devoted Members, +13K resolved tickets, and +970 Leads Generated each year. And we're here to expand more. We offer fulltime job opportunities with internal growth opportunities to striving individuals. We want to give you an environment where you can unleash your potential and grow with us. Our mantra is that we don't create jobs. We make careers!
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