Customer Support Executives

Right Solution Verified

Karachi , Pakistan

Posted Sep 30, 2019 317 views Report Job

PKR. 50,000 - 60,000/Month

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Job Description

We are a U.S. based firm with offices in the US and Pakistan. We are looking for an enthusiastic Customer Support Executives with prior experience in handling of international clients.

Requirements:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support RepresentativesExcellent negotiation and objection handling skills.
  • A or O level educational background will be preferred

Compensation 

  • Market competitive salary package

Job Details

Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Department:
Customer Support
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 30, 2019
Posting Date:
Sep 30, 2019
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Right Solution

Information Technology · 51-100 employees - Karachi

Right Solution, a leading Internet technology firm having offices in US, Mexico and Pakistan. We create web site designs that are search engine friendly; E-commerce enabled and ensures customer success at an amazingly competitive rate.

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