Posted Sep 30, 2019 18 views
We are a U.S. based firm with offices in the US and Pakistan. We are looking for an enthusiastic Customer Support Executives with prior experience in handling of international clients.
Requirements:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support RepresentativesExcellent negotiation and objection handling skills.
- A or O level educational background will be preferred
Compensation
- Market competitive salary package
Job Details
Right Solution
pRight Solution, a leading Internet technology firm having offices in US, Mexico and Pakistan. We create web site designs that are search engine friendly; E-commerce enabled and ensures customer success at an amazingly competitive rate./p
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