Call Center Executive

Ripton Solutions Verified

Multiple Cities, Pakistan

Posted Jul 18, 2019 816 views

PKR. 30,000 - 35,000/Month

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Job Description

Job Description:

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Take the extra mile to engage customers

Requirements:

  • Proven customer support experience or experience as a client service representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multitask, prioritize, and manage time effectively

Job Shift: Night

5:30 PM – 2:00 AM Pakistan time

(8:30 AM – 5:00 PM EST)

Job Type: Full Time/ Permanent

Job Location: Remote

Gender: Female

Job Details

Job Channel:
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Aug 17, 2019
Posting Date:
Jul 18, 2019
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Ripton Solutions

Information Technology · 11-50 employees - Faisalabad, Gujranwala, Islamabad, Karachi, Lahore, Peshawar, Rawalpindi

pProviding Information Technology Skills to Fresh and Experience Graduates./p

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