Customer Care Representative

Rise Express Travel & Tours (pvt) LTD Unverified

Lahore , Pakistan

Posted 3 days ago 348 views Report Job

PKR. 25,000 - 30,000/Month

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Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior

Responsibilities

  • Answers telephone promptly in a polite and professional manner and exceeds customer satisfaction.
  • Able to answer questions related to travel agency business and evaluate when to escalate up.
  • Presents in a professional and educated manner to all customers that call in.
  • Places outbound telephone calls.
  • Researches and resolves issues to ensure customer retention and satisfaction.
  • Directs calls to other departments as needed.
  • Understanding of when to escalate calls to operations.
  • Maintains knowledge of company products and customer service processes
  • Ability to handle a Call Center environment: work quickly and multi-task.
  • Possessed extensive knowledge of travel agency business

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 4 Years
Apply Before:
Sep 02, 2019
Posting Date:
Aug 20, 2019
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Rise Express Travel & Tours (pvt) LTD

Travel/Tourism/Transportation · 1-10 employees - Lahore

Hajj & Umrah ServicesrnInternational & Domestic TicketingrnTravel & Tourism Services

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