Posted Feb 26, 2019 2 views
Fast growing Digitizing & graphics company with offices in USA and Karachi is looking for a career oriented, energetic and motivated Admin Assistant, based at our Karachi office. You will join a team of skilled colleagues with high team spirit, challenging opportunities and motivating environment.
This is a great opportunity for a driven individual to carve a career within the growing Customer Support Officer (Chat Support).
Responsibilities
- Deliver superior Sales & Customer Service while managing multiple chat sessions simultaneously
- Proactively engage with Customers who visit our websites
- Understand the needs of the Customer
- Use product information and available resources to educate customers and assist them in making their purchase.
- accepting orders on phone, giving discounts, verifying billing and shipping addresses, and inform customers of any problems.
- Notify customers about orders.
- Respond to customer email and phone calls as necessary.
- Strive to meet defined metrics for productivity, quality and Customer service
- Other duties as assigned
Must Have
- Intermediate/ A-Level or Higher.
- Excellent communication skills
- Previous experience in a customer support role.
- Strong phone and verbal communication skills including active listening.
- Familiarity with CRM systems and practices.
- Ability to multi-task, set priorities and manage time effectively.
- Neutral or non-inflicted American accent
Job Details
Riviera Sportswear
Riviera Sportswear is part of the Habib Group of Companies located in Karachi.Riviera Sportswear is amongst the world's finest Digitizing Companies. We provide the highest quality of digitized designs at a super fast turnaround, great pricing and with excellent customer care. Established in 2004, we have satisfied customers around the world.Over the years, we have won over 20 industry awards for quality, including the coveted "Grand Prize" for 2009.We provide excellent working conditions with growth opportunities. We value hard work, honesty and eam spirit.
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